Effective date: 8 October 2026
We want your The Finese order to arrive as described and in good condition. This policy explains our seven-day return arrangement and our commitment to replacing or refunding damaged, defective or incorrect items.
Seven-day return window
Contact us within seven calendar days of receiving your order to request a return, exchange or refund. Let us know the order number, the item involved and the reason. If damage, a defect or an incorrect item is involved, photographs help us resolve the matter promptly. An order confirmation, invoice or other reasonable proof of purchase is sufficient.
Eligible items and condition
For a change of size or preference, clothing should be unworn, unwashed, unaltered and in its original saleable condition, with labels and packaging where available. Briefly checking the fit without wearing or washing the garment does not by itself prevent a return. Please retain all pieces supplied as part of a set. A sale price alone does not remove our commitment to an eligible return.
Items affected by wear, washing, perfume, stains, alteration or customer-caused damage may be ineligible for a preference return because they cannot safely be offered to another customer. These condition requirements do not prevent a claim for an item that was defective, damaged or incorrect when supplied, or remove rights under applicable law.
Damaged, defective or incorrect orders
If your parcel contains a damaged, defective or different item from what you ordered, contact us within the seven-day window where possible and do not wash or use the item further. We will arrange a replacement or refund after reviewing the issue. If a replacement is unavailable, we will offer a refund for the affected item. We will not require you to accept store credit instead of an approved monetary refund.
How to start a return
Call or WhatsApp +92 323 3183494 with your order details. Our team will confirm the return instructions, delivery address or collection arrangement and available remedy. Please contact us before sending a parcel so that it can be identified and handled correctly. Keep the courier receipt or tracking details until the return is resolved. Our office address below is public contact information; confirm the return arrangement with us before visiting or sending goods.
Return shipping and exchanges
The Finese bears reasonable return and replacement-delivery costs when we supplied an incorrect, damaged or defective item. For a change of size or preference where the correct item was supplied, the customer bears the return shipping and any replacement-delivery charge agreed before the exchange. We will explain any cost before you proceed. If a store-caused issue requires returning the entire order, the applicable original delivery charge will also be refunded.
Inspection and refunds
We inspect returned items and communicate the outcome promptly. We aim to initiate an approved refund within seven working days after receiving and inspecting the return. Bank or payment-provider processing may take additional time; we will share the refund reference and expected timing where available. If there is a delay, contact us with your order number.
Where an electronic payment was originally made, the refund is normally returned through that payment method where supported. For Cash on Delivery, we agree a suitable bank transfer or another available monetary refund arrangement directly with the customer. Only the details needed to send the approved refund will be requested. Never share a CVV, banking password or one-time code with our team.
Cancellation before dispatch
Contact us as soon as possible if you wish to cancel. We can cancel an order before it is dispatched and refund any payment received for the cancelled goods. If it has already been dispatched, we will explain the available return or courier arrangements. Nothing in this policy limits mandatory consumer rights under applicable Pakistani law.
Contact The Finese
The Finese
Shop No. 119, First Floor, Rio Center, Zaibunnisa Street, Saddar, Karachi, Pakistan.
Phone / WhatsApp: +92 323 3183494 · Message us on WhatsApp